Welcome to NOIR. By using our online store and placing an order, you agree to the following Terms & Conditions:

🛍️ 1. Orders

• Please carefully review all order details before completing your purchase.
• Customers are responsible for ensuring that the selected size, color, design, quantity, and delivery address are correct.
• Orders are prepared according to the details selected at checkout.
• Product colors may appear slightly different due to screen settings and photography lighting.

👗 2. Sizes & Designs

• Please refer to the size guide available on the store before placing your order.
• Each abaya may have a different cut and fit depending on the design.
• The appearance and fit of an abaya may vary from person to person depending on height, body shape, and styling.

✨ 3. Products

• Products are photographed to present their designs and details as accurately as possible.
• Slight variations in fabrics or handcrafted details may occur from one piece to another and are not necessarily considered defects.
• Certain designs may include embroidery or handcrafted details, which can result in minor variations.

📦 4. Order Preparation

• Preparation time varies depending on the design and product availability.
• Special or customized orders may require additional preparation time.
• Delivery time begins once the order has been prepared.

🚚 5. Delivery

• Delivery is available to areas covered by the store.
• Customers must provide a complete and accurate delivery address.
• Customers are responsible for ensuring that their address and contact information are correct.
• Delivery times may be affected by circumstances beyond the store's control, including traffic, weather conditions, or operational circumstances involving the delivery provider.

💳 6. Payment

• Payment must be completed using the payment methods available on the store.
• An order is considered confirmed only after successful payment and order confirmation.
• If payment fails, the order may not be registered or processed.

❌ 7. Order Cancellation

• Cancellation requests may be accepted before order preparation begins, subject to availability.
• Once an order has entered preparation or customization, cancellation may no longer be possible.
• Customized or specially modified orders may not be eligible for cancellation once production has started.

🔄 8. Returns & Exchanges

• Customers should contact NOIR promptly if there is an issue with an order after delivery.
• Items must be returned in their original condition, unused, unwashed, unaltered, and with all original tags and packaging.
• Items that have been worn, washed, altered, or modified may not be accepted for return or exchange.
• If a product is defective or differs from the original order, please contact us and provide clear photos of the item and the issue for review.
• All return and exchange requests are subject to the store's applicable return policy and acceptance conditions.

🧵 9. Customization & Alterations

• For customized abayas, customers are responsible for providing accurate measurements and customization details.
• Customized or altered items may not be eligible for return or exchange.

📞 10. Customer Support

For inquiries regarding products or orders, please contact the NOIR customer service team through the contact channels provided on the store.

🔐 11. Privacy

• Customer and order information will be handled confidentially and used as necessary to process orders and provide services.
• Customer information will not be used for unrelated purposes except as permitted by applicable laws and policies.

⚠️ 12. Updates to These Terms

NOIR reserves the right to update or modify these Terms & Conditions when necessary. The latest version published on the store will be considered the applicable version.